Process Design & Enterprise Architecture
A five-week course I teach at Tecnológico de Monterrey, published as an interactive bilingual site: enterprise architecture domains and TOGAF ADM, BPMN process modelling, cycle-time / takt / bottleneck metrics, COBIT vs. ITIL governance, and the business case (NPV, IRR, ROI, sensitivity) that turns a redesign into a decision a manager can sign. Real-company cases, glossary, a workshop and self-check exercises for every week.






